How to Handle an AI Question When Approved Sources Disagree

An AI assistant may retrieve two approved documents that give different answers because of version, scope, or ownership differences. Returning one without explanation can mislead users.

What to check

Check source dates, owners, applicability, approval status, and whether one document supersedes the other. Identify who can resolve the conflict.

Recommended next step

Expose the conflict and route it to the responsible owner instead of silently choosing a rule. Informatix Systems can assess AI knowledge and governance workflows.