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Knowledge Base & Operational DocumentationHow to Keep an AI Assistant From Inventing Product Features
An AI assistant may describe a feature that is planned, discontinued, or available only in a different product tier. Confident but inaccurate product descriptions can mislead customers and support staff.
What to check
Test answers against current product documentation and versioned release notes. Review source freshness, product and plan metadata, citations, and whether the assistant distinguishes released features from roadmap material.
Recommended next step
Ground answers in approved current product sources and require the assistant to say when a feature cannot be verified. Route roadmap or eligibility questions to the product owner.
How Informatix Systems can help
Informatix Systems provides AI integration and product knowledge governance services. We can review the system, trace dependencies, and help plan a practical fix. Contact us with the platform involved, when the issue began, and non-sensitive error details.