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An AI assistant may present a definite answer even when important records are missing, stale, or contradictory. This can happen when retrieval returns only partial context or the prompt rewards concise certainty.
Create evaluation questions where the source is incomplete or conflicting. Check retrieval coverage, source dates, citations, confidence language, and whether the system can identify missing evidence instead of filling gaps with assumptions.
Define answer behavior for incomplete evidence, including what to disclose and when to escalate. Evaluate representative edge cases after prompt, model, or data-source changes and keep human review for consequential decisions.
Informatix Systems provides AI integration and responsible data governance services. We can assess the affected systems, clarify likely causes, and help plan a practical fix. Contact us with the platform involved, when the issue began, and non-sensitive error details.
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