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Knowledge Base & Operational DocumentationHow to Keep AI Generated Customer Support Answers From Inventing Refund Rules
11/10/2026
An assistant may generalize from incomplete information and state refund conditions that are not in approved policy.
Checks to make
Ground answers in current refund documentation, require source references, and test missing and conflicting policy cases. For uncertain requests, route to a human rather than infer terms. Review customer-facing corrections and update evaluation cases.
When to get help
AI integration can align support answers with approved policies. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.