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Knowledge Base & Operational DocumentationHow to Keep an AI Assistant From Suggesting a Policy Exception Without Approval
An assistant may propose an exception to a company rule as if it were already approved. Users can mistake a possible option for authorization to act.
What to check
Test edge cases where exceptions are discussed, inspect source language and tool permissions, and check whether answers distinguish policy from escalation paths. Review whether the assistant can initiate actions directly.
Recommended next step
State that exceptions require an authorized decision, cite the relevant policy, and route requests to the correct owner. Require human approval before any action that changes eligibility or terms.
How Informatix Systems can help
Informatix Systems provides AI integration and responsible workflow services. We can assess the affected workflow, trace the likely failure point, and help plan a practical resolution. Contact us with the system involved, when the issue began, and non-sensitive error details.