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An AI assistant may phrase an optional suggestion as a guaranteed service commitment, delivery date, or business outcome. Customers can rely on statements that were never approved.
Test prompts that ask about timing, guarantees, eligibility, and exceptions. Review approved language, response templates, source citations, and any tool that can commit actions or dates.
Require approved sources for commitments and qualify estimates as estimates. Route requests for guarantees or exceptions to authorized staff before sending customer-facing responses.
Informatix Systems provides AI integration and responsible customer communication services. We can review the affected setup, narrow down likely causes, and help plan a practical fix. Contact us with the platform involved, when the issue began, and non-sensitive error details.
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