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Knowledge Base & Operational DocumentationHow to Monitor an AI Assistant for Answers Based on Outdated Source Documents
An AI assistant can produce a plausible answer from an older document even after a policy or procedure changes. A healthy model response rate does not show whether its retrieval index contains the current source.
What to check
Record source version and effective date in retrieval metadata, compare indexed documents with the authoritative repository, and test questions whose answers changed recently. Review cache behavior and how the system handles conflicting versions.
Recommended next step
Set a freshness target and alert when indexing falls behind, prioritize superseded-source removal, and show citations or effective dates where useful. Route unresolved conflicts to a human rather than guessing which document governs.
How Informatix Systems can help
Informatix Systems provides AI production operations and knowledge retrieval services. We can review the affected systems and workflow, help narrow down the cause, and outline a practical implementation path. Contact us with the platform involved, when the issue began, and non-sensitive error details.