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Knowledge Base & Operational DocumentationHow to Monitor an AI Assistant for Answers That Ignore Recent Policy Changes
An AI assistant may continue using old policy after a source is updated if the index refresh is delayed, caches persist, or old copies remain searchable. Successful ingestion does not prove retrieval switched to the new version.
What to check
Track source version, ingestion completion, effective date, retrieval results, citation links, and cache behavior. Test questions whose answers changed and compare outputs before and after refresh.
Recommended next step
Set freshness objectives and remove or mark superseded content in active retrieval. Alert when policy updates are not searchable within the agreed window and route uncertain answers to a human.
How Informatix Systems can help
Informatix Systems provides AI production operations and knowledge retrieval services. We can review the setup, trace the issue through relevant systems, and help plan a practical correction. Contact us with the platform involved, when the issue began, and non-sensitive error details.