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Knowledge Base & Operational DocumentationHow to Recover Files When a Backup Job Ran During a Ransomware Event
11/10/2026
A backup created during an incident may contain encrypted files or may have been altered by an attacker.
Checks to make
Determine incident timing and backup integrity, protect recovery copies from further change, and select a clean point before compromise. Restore to isolation, scan and validate data, and reconnect only after the incident team confirms containment.
When to get help
Backup recovery support can help identify clean recovery points. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.