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Knowledge Base & Operational DocumentationHow to Restore a Website Without Losing New File Uploads
Restoring files from an older backup may overwrite uploads created since that backup. Customer documents or product images can be lost even if the database is recovered correctly.
What to check
Identify upload storage location, backup time, file versions, database references, and any separate object storage or CDN origin. Preserve the current upload set before restoring older files.
Recommended next step
Restore into a separate directory or bucket, compare files and timestamps, then merge only verified content. Update the recovery runbook to account for user uploads created after the backup point.
How Informatix Systems can help
Informatix Systems provides website backup and file recovery services. We can review the setup, identify likely causes, and help plan a practical resolution. Contact us with the platform involved, when the issue began, and non-sensitive error details.