How to Identify Whether a Website Outage Is at the Origin or Edge

A site can fail at the origin, an edge layer, or the connection between them, and each needs different evidence.

Checks to make

Compare edge status and request IDs with direct-origin behavior using the correct host header. Review origin health, cache status, DNS, and provider events. Preserve timestamps and test more than one route before changing cache or firewall rules.

When to get help

Hosting support can trace failures across edge, network, and origin layers. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.