How to Diagnose a Website That Becomes Unavailable After Cache Purging

A purge can expose origin problems that cached pages had hidden, or invalidate assets the application still expects.

Checks to make

Check origin health and error logs, compare cached and uncached routes, verify asset paths and permissions, and confirm the purge scope. Restore service through the normal cache or rollback process, then address the underlying origin or deployment issue.

When to get help

Hosting support can trace cache behavior and origin readiness. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.