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Knowledge Base & Operational DocumentationWhy Do Analytics Reports Differ When Viewed by Different Teams?
Teams may see different totals because reports apply role-based filters, data entitlements, local time zones, or saved views. The discrepancy may be intentional or may indicate inconsistent metric logic.
What to check
Compare permissions, row-level filters, saved report settings, refresh times, time zones, and shared metric definitions. Check the same question with authorized test accounts and trace a sample record.
Recommended next step
Document intended visibility and definitions, then align shared dashboards or explain where differences are expected. Review permission-driven reporting after role and model changes.
How Informatix Systems can help
Informatix Systems provides data engineering and analytics services. We can assess the affected environment, narrow down the failure, and help plan a practical correction. Contact us with the system involved, when the issue began, and non-sensitive error details.