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Knowledge Base & Operational DocumentationWhy Does a Report Show a Zero When the Source System Has Data?
11/10/2026
A report may show zero when a filter excludes the records, a refresh failed, or source values were mapped to a different category. The displayed number can look valid while hiding a pipeline issue.
What to check
Check report filters, date and timezone boundaries, refresh status, field mappings, and source-to-warehouse counts. Trace a few records through each transformation step.
Recommended next step
Reconcile the affected slice before changing the chart, then add an alert for missing data. Informatix Systems can review analytics and data engineering.