Why Does a New Domain Send Email but Not Receive It?

Outbound mail can work while inbound delivery fails if MX records are missing, point to the wrong host, or have not propagated. Some providers also require mailbox creation or domain verification before accepting messages.

What to check

Check authoritative MX and related host records, domain verification, mailbox existence, inbound gateway logs, and the sender’s bounce response. Confirm DNS is managed at the active nameserver provider.

Recommended next step

Configure the intended inbound route and verify it from an external sender. Keep SPF and DKIM settings aligned with outbound services, but do not assume they control inbound routing.

How Informatix Systems can help

Informatix Systems provides domain, DNS, and business email services. We can review the environment, trace the problem through its dependencies, and help plan a practical resolution. Contact us with the system involved, when the issue began, and non-sensitive error details.