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Knowledge Base & Operational DocumentationWhy Does a Website Load With www but Redirect to the Wrong Domain?
A www hostname can resolve correctly yet redirect to an old or unexpected domain due to application canonical settings, registrar forwarding, proxy rules, or cached permanent redirects.
What to check
Trace each redirect response and check DNS, registrar forwarding, web server virtual hosts, application base URL, proxy configuration, and cache headers. Test both HTTP and HTTPS in a clean session.
Recommended next step
Update the redirect at its source, then verify canonical and callback URLs and preserve unrelated DNS records. Avoid layering multiple redirect rules that obscure the final destination.
How Informatix Systems can help
Informatix Systems provides domain, DNS, and website hosting services. We can assess the affected system, trace the issue through its dependencies, and help plan a practical improvement. Contact us with the platform involved, when the issue began, and non-sensitive error details.