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Knowledge Base & Operational DocumentationHow to Respond When a Business Laptop Is Returned Without Its Charger or Accessories
11/10/2026
A returned device needs secure custody and access review whether or not all accessories are present.
Checks to make
Record device identifiers and condition, confirm encryption and management status, revoke user sessions, and decide whether to retain, reassign, or wipe the device. Track missing accessories separately and verify the laptop is not still enrolled to an active user.
When to get help
Endpoint support can manage device recovery and secure reassignment. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.