How to Manage Access When a Business Phone Is Replaced

A replacement phone may retain old sessions on the previous device while the new one lacks required security enrollment.

Checks to make

Revoke the old device’s sessions and tokens, enroll the replacement through approved management, verify MFA and work profile setup, and confirm business data is not restored to an unmanaged device. Update inventory and recovery contacts.

When to get help

Identity and endpoint support can coordinate secure device replacement. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.