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Knowledge Base & Operational DocumentationHow to Protect a Work Phone Before Sending It for Repair
A phone sent for repair may contain business email, authentication apps, client files, or active sessions. Repair requirements vary, and removing every security control can create access risk or erase needed evidence.
What to check
Confirm device ownership, management status, backup state, repair provider requirements, encryption, account sessions, and whether a loaner is available. Review policy for wiping or removing sensitive data before external handling.
Recommended next step
Use the approved backup and repair process, revoke or protect sensitive sessions as policy requires, and document custody. Re-enroll and verify compliance before restoring access after repair.
How Informatix Systems can help
Informatix Systems provides endpoint security and managed mobile device services. We can assess the environment, trace the failure across relevant components, and help plan a practical next step. Contact us with the service involved, when the issue began, and non-sensitive error details.