How to Respond When an Employee Loses Access to a Managed Device

A user may be blocked by compliance policy, enrollment failure, expired credentials, or a device that stopped checking in.

Checks to make

Verify the employee and device identity, inspect the specific policy result and last check-in, and distinguish access failure from data compromise. Restore access through approved enrollment or recovery procedures and review relevant account activity.

When to get help

Endpoint and identity support can diagnose managed device access. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.