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Knowledge Base & Operational DocumentationHow to Respond When a Device Is Reported Stolen After It Was Already Reassigned
11/10/2026
Inventory transitions can leave devices tied to a former user or active session after reassignment.
Checks to make
Confirm device serial and current custodian, revoke sessions and credentials tied to the device, use managed lock or wipe controls, and inspect recent access. Correct inventory ownership and verify any replacement device is enrolled properly.
When to get help
Endpoint and identity support can coordinate device recovery and account response. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.