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Knowledge Base & Operational DocumentationHow to Stop a Former Employee’s Browser Sessions From Staying Signed In
Disabling an employee account may block new sign-ins while existing browser sessions, refresh tokens, application passwords, or device sessions remain active. The exact revocation behavior depends on the identity provider and connected applications.
What to check
Review the offboarding trigger, active sessions, refresh-token lifetime, federated applications, privileged roles, and device status. Check audit events after account disablement and identify systems that maintain their own sessions.
Recommended next step
Use the identity provider’s supported session-revocation process, disable local accounts where federation is not enforced, and verify the device and application access state. Document any delay before tokens expire and monitor for later attempts.
How Informatix Systems can help
Informatix Systems provides identity, endpoint security, and managed access services. We can review the affected systems and workflow, help narrow down the cause, and outline a practical implementation path. Contact us with the platform involved, when the issue began, and non-sensitive error details.