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Knowledge Base & Operational DocumentationHow to Secure Work Accounts on a Device That Is Being Repaired
11/10/2026
A device sent for repair may expose local data or remain signed in to business applications.
Checks to make
Back up required business data through approved tools, sign out or revoke sessions, use managed wipe or lock procedures where appropriate, and document custody. Coordinate with the repair provider about data access and restore only after device security is checked.
When to get help
Endpoint support can guide device repair and account protection steps. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.