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A server can complete a network connection while the application behind it is stalled, blocked on a dependency, or waiting for a worker. A successful TCP handshake therefore does not prove that a user request can finish.
Check response time at each layer, worker and connection queues, process health, dependency latency, resource pressure, and application logs. Compare a local request with an external request and identify whether the delay is before or after the application accepts it.
Trace the request through the service chain and address the stalled component. Add health checks that verify useful application behavior, not just an open port, and alert on queue growth before requests time out.
Informatix Systems provides Linux server performance and monitoring services. We can review the affected setup, trace the likely cause, and help plan a practical fix. Contact us with the platform involved, when the issue began, and non-sensitive error details.
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