How to Respond When an Incident Report Arrives Through an Unmonitored Inbox

A customer or employee may report suspicious activity to an inbox no responder monitors. Delayed acknowledgement can allow an issue to continue.

What to check

Confirm how the message arrived, preserve headers and timestamps, identify affected accounts or systems, and check whether other reports used the same route.

Recommended next step

Move the report into the approved incident process and publish a monitored reporting route. Informatix Systems can help assess incident response coverage.