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Knowledge Base & Operational DocumentationWhy Do VoIP Calls Sound Fine Until a Screen Share Starts?
11/10/2026
Screen sharing can increase traffic and CPU use, exposing capacity or prioritization problems that are not visible during voice-only calls.
Checks to make
Compare call metrics before and during sharing, check Wi-Fi airtime and uplink use, inspect endpoint CPU, and test wired and wireless paths. Confirm QoS markings are preserved across network equipment rather than assuming they are honored.
When to get help
Voice and network support can assess conferencing capacity and traffic treatment. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.