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Why Does a VoIP Call Have a Delay Before the Other Person Hears You?

11/10/2026

A noticeable delay at the start of a VoIP call can come from call setup, media negotiation, device wake-up, network traversal, or a slow call-routing step. Audio may be clear once connected, which can obscure the setup problem.

What to check

Compare call logs and signaling timestamps, test different endpoints and networks, and check VPN, NAT traversal, headset wake behavior, and routing rules. Determine whether the delay occurs before ringing, after answer, or only before two-way audio begins.

Recommended next step

Use call records to isolate setup from media delay and adjust the responsible device or network configuration. Validate emergency calling and call recording behavior after any routing change.

How Informatix Systems can help

Informatix Systems provides VoIP and business communications services. We can assess the environment, trace the failure across relevant components, and help plan a practical next step. Contact us with the service involved, when the issue began, and non-sensitive error details.