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Knowledge Base & Operational DocumentationWhy Do VoIP Calls Drop When Staff Move Between Wi-Fi Access Points?
11/10/2026
A handset may lose media during roaming when access points, authentication, or radio coverage do not support handoff cleanly.
Checks to make
Record handset, location, timestamps, and AP transitions. Review signal overlap, roaming settings, VLAN and QoS, and compare wired calls.
When to get help
A voice and wireless review can isolate coverage and handoff causes. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.