Why Does a VoIP Extension Display the Wrong Caller Name?

Caller name display can come from the phone directory, provider records, an outbound caller ID setting, or the receiving carrier’s lookup. Different recipients may see different names.

What to check

Check the extension display name, company directory, outbound identity, provider configuration, and results on more than one destination network. Avoid changing number ownership settings without authorization.

Recommended next step

Update the source responsible for the incorrect display and retest with controlled calls. Informatix Systems can review VoIP identity and call configuration.