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Knowledge Base & Operational DocumentationWhy Does an Ecommerce Store Lose a Coupon When the Customer Changes Quantity?
A promotion may depend on minimum quantity or cart value. Changing quantity can make the coupon ineligible, or a recalculation may fail to preserve a valid discount. The customer needs to see why the total changed.
What to check
Compare the coupon conditions, eligible products, cart subtotal, quantity thresholds, promotion precedence, and recalculation behavior. Reproduce increases and decreases around the eligibility boundary.
Recommended next step
Make eligibility changes clear in the cart and validate calculations at threshold values. Test combinations with other promotions so customers see a consistent total before submitting an order.
How Informatix Systems can help
Informatix Systems provides ecommerce software and web development services. We can review the environment, trace the problem through its dependencies, and help plan a practical resolution. Contact us with the system involved, when the issue began, and non-sensitive error details.