Why Does an Ecommerce Site Lose Product Images After a Catalog Import?

Imports can overwrite image references or fail to copy remote files even when product rows update successfully.

Checks to make

Compare affected product records with source image paths, import mapping, file permissions, and image processing logs. Test one product in staging, verify generated thumbnails, and avoid repeating the full import until the cause is clear.

When to get help

Ecommerce support can trace catalog imports and image processing. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.