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Knowledge Base & Operational DocumentationWhy Does an Ecommerce Store Show an Old Price After a Promotion Ends?
11/10/2026
An expired promotion can remain visible because of cache, timezone boundaries, customer group rules, or delayed search indexing.
Checks to make
Check promotion start and end times with timezone, customer eligibility, and rule precedence. Compare product page, cart, and stored order totals, then refresh only relevant caches after confirming the promotion state is correct.
When to get help
Ecommerce support can trace promotion expiry and price display. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.