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Knowledge Base & Operational DocumentationWhy Does an Ecommerce Store Show the Wrong Product Variant Image?
11/10/2026
Variant images may be mapped incorrectly, cached, or not updated when customers select a product option.
Checks to make
Compare variant-to-image assignments in the source catalog, inspect generated image URLs and browser cache, and test each option combination on a clean session. Verify imports did not shift image ordering or reuse an old asset reference.
When to get help
Ecommerce support can review catalog variant mapping and image delivery. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.