How to Make Website Captions Available for Recorded Business Videos

Recorded videos without captions exclude people who are deaf or hard of hearing and can be difficult to follow in noisy settings. Automatically generated captions may contain errors in names or technical terms.

What to check

Check caption availability, synchronization, speaker identification, punctuation, technical vocabulary, and whether captions can be enabled with keyboard controls. Review a sample with human listeners and caption users.

Recommended next step

Provide accurate captions and a transcript where useful, and include accessibility in the video publishing workflow. Correct errors before using recordings as formal instructions or customer guidance.

How Informatix Systems can help

Informatix Systems provides web accessibility and digital content services. We can assess the affected workflow, trace the likely failure point, and help plan a practical resolution. Contact us with the system involved, when the issue began, and non-sensitive error details.