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Knowledge Base & Operational DocumentationHow to Check Whether Website Security Challenges Have Accessible Alternatives
A CAPTCHA can block legitimate visitors who cannot interpret visual puzzles, hear audio prompts, or use a mouse. Repeated challenges can also frustrate people using assistive technology or shared devices.
What to check
Test the full challenge with keyboard-only navigation, screen readers, zoom, and common assistive settings. Check focus order, instructions, error recovery, time limits, and whether a non-puzzle verification path exists.
Recommended next step
Choose proportionate abuse controls that provide an accessible alternative and do not rely on one sensory task. Monitor false positives and provide a clear route to support when an automated challenge cannot be completed.
How Informatix Systems can help
Informatix Systems provides web accessibility, security, and software development services. We can review the affected systems and workflow, help narrow down the cause, and outline a practical implementation path. Contact us with the platform involved, when the issue began, and non-sensitive error details.