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Knowledge Base & Operational DocumentationHow to Keep an Approval Workflow From Using an Expired Delegation
An approval system may continue routing requests to a delegate after the delegation period ends, especially if pending tasks were assigned in advance. This can create unauthorized decisions or leave requests waiting in the wrong queue.
What to investigate
Check delegation start and end times, timezone handling, pending-task reassignment rules, identity sync delay, and audit logs. Test a request that spans the delegation boundary and confirm which approver has authority at decision time.
Recommended response
Validate delegation at the moment the approval is submitted and define how pending items move when it expires. Keep an audit record of the effective approver and notify owners when requests require reassignment.
How Informatix Systems can help
Informatix Systems provides workflow automation and access governance services. We can assess the affected platform, trace the issue through its dependencies, and recommend a practical next step. Contact us with the system involved, the time the issue began, and non-sensitive error details.