How to Prevent a Workflow Automation From Sending Duplicate Notifications

Retries, parallel triggers, and repeated source updates can send the same notice more than once.

Checks to make

Choose a stable event key, store delivery state, make handlers idempotent, and distinguish a failed send from an uncertain provider response. Test retries and concurrent events, and provide a safe way to correct recipient or message errors.

When to get help

Workflow engineering can improve deduplication and delivery observability. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.