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Knowledge Base & Operational DocumentationHow to Prevent an Automated Workflow From Sending a Reminder After a Customer Opts Out
11/10/2026
A queued reminder may still send if consent is checked only when the workflow begins.
Checks to make
Recheck current preference immediately before sending, cancel queued work on opt-out events, and make retries respect the latest consent state. Test delayed jobs and record the preference timestamp used for the decision.
When to get help
Workflow engineering can enforce current consent and message controls. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.