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How to Troubleshoot CS-Cart Customer Notifications Going to Spam

11/10/2026

Order messages may be delivered but filtered because of authentication, sender reputation, content, or customer mailbox rules.

Checks to make

Check message headers and delivery logs, verify the sending domain’s SPF, DKIM, and DMARC alignment, and compare transactional templates with recent changes. Send controlled tests to different providers and avoid misleading subject or sender details.

When to get help

CS-Cart and email support can review notification generation and delivery. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.