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Knowledge Base & Operational DocumentationHow to Investigate CS-Cart Orders That Are Missing From Sales Reports
11/10/2026
An order may be absent because the report filters status, date, storefront, payment state, or timezone differently from the order list.
Checks to make
Compare a known order ID in the order list and report. Inspect date range, status inclusion, storefront and currency filters, and timezone boundaries. Verify whether canceled or refunded orders are treated consistently before adjusting accounting exports.
When to get help
CS-Cart support can reconcile order records, report filters, and export behavior. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.