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Knowledge Base & Operational DocumentationWhy Does CS-Cart Apply a Discount to the Wrong Products?
11/10/2026
A promotion may affect unexpected products because conditions overlap, category membership changed, or customer and cart rules interact.
What to check
Review promotion conditions, product and category assignments, dates, customer groups, priority, and the order’s recorded discount details. Reproduce with a test cart.
Recommended next step
Narrow the rule to intended products and test boundary cases before enabling it. Informatix Systems can troubleshoot CS-Cart promotions and checkout settings.