How to Troubleshoot CS-Cart Orders That Have Duplicate Shipping Charges

Duplicate shipping can result from multiple packages, combined methods, add-on behavior, or overlapping shipping rules.

Checks to make

Reproduce with a controlled cart, inspect package splits and selected methods, compare rule priority and order totals, and review add-on changes. Confirm whether charges represent separate shipments before adjusting checkout configuration.

When to get help

CS-Cart support can trace shipping package and rate calculations. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.