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Knowledge Base & Operational DocumentationHow to Troubleshoot CS-Cart Product Pages That Show an Old Promotion Price
11/10/2026
Cached pricing, overlapping promotions, or scheduled dates can cause product pages and carts to show different prices.
Checks to make
Review active promotion conditions, priority, timezone, customer group, and cache freshness. Compare product page, cart, and stored order totals for a test account, and verify the intended price with the promotion owner before changing rules.
When to get help
CS-Cart support can trace promotion rules and price display. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.