How to Troubleshoot CS-Cart Orders With Incorrect Customer Email Addresses

Order email may come from a saved profile, checkout field, guest account, or custom add-on mapping.

Checks to make

Compare the submitted address with the stored order profile and notification recipient, and test guest and logged-in flows. Review recent profile or checkout changes, and handle customer information only through approved support channels.

When to get help

CS-Cart support can trace email fields from checkout through order notifications. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.