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Tax can change after sign-in because a saved address, customer tax exemption, group setting, or location rule becomes available. The change can be legitimate but should be understandable before the customer submits the order.
Compare guest and account address, tax status, customer group, product tax settings, shipping destination, and tax display configuration. Test with a known exempt and non-exempt account and inspect the order calculation.
Make tax assumptions visible and confirm the final amount before order placement. Validate account and guest flows after tax configuration changes and consult the appropriate tax owner for policy questions.
Informatix Systems provides CS-Cart ecommerce and checkout support. We can assess the affected environment, trace the problem through its dependencies, and help plan a practical improvement. Contact us with the system involved, when the issue began, and non-sensitive error details.
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