How to Troubleshoot CS-Cart Orders With the Wrong Customer Group Pricing

Customer group assignment, promotion priority, storefront, or cached account state can affect the displayed price.

Checks to make

Verify the customer group on the test account, inspect product and catalog promotion rules, check rule precedence and dates, and compare product page, cart, and order record. Avoid testing with a live customer account without approval.

When to get help

CS-Cart support can trace customer group pricing and promotion rules. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.