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Knowledge Base & Operational DocumentationE-Commerce & CS-Cart Operations
How to Troubleshoot CS-Cart Product Pages That Show an Old Promotion Price
Cached pricing, overlapping promotions, or scheduled dates can cause product pages and carts to show different prices. Checks to make Review active promotion conditions, priority, timezone, customer group, and cache freshness. Compare product page, cart, and stored order totals for a test account, and verify the intended price with the promotion owner...
How to Troubleshoot CS-Cart Customers Who Cannot See Their Wish List
Wish lists may be tied to account identity, session, storefront, privacy settings, or an add-on configuration. Checks to make Test with a controlled user, confirm the correct account and storefront, inspect wish list status and permissions, and review recent theme or add-on changes. Distinguish an empty list from a failed page request before changing...
How to Troubleshoot CS-Cart Products That Disappear After a Language Change
A product may be unavailable in a language storefront because translations, category assignments, or localization status differ. Checks to make Check product status and translated fields for each storefront language, inspect category and feature settings, and compare direct product URLs with listings. Review import behavior for localized content and...
How to Troubleshoot CS-Cart Orders That Do Not Include the Selected Payment Method
Order records may omit payment information if checkout state, gateway callbacks, or custom order creation behave differently. Checks to make Use a controlled test order, compare selected method at checkout with stored order details and gateway references, and inspect callback and add-on logs. Protect payment data during review and avoid replaying a...
How to Troubleshoot CS-Cart Orders With Missing Tax Information in Exports
An export may omit tax fields because of mapping, order status, storefront settings, or an outdated export template. Checks to make Compare the stored order tax details with the exported columns, review template mapping and locale, and test a controlled order with known tax behavior. Preserve accounting records and confirm required fields with finance...
How to Troubleshoot CS-Cart Orders With Missing Shipping Tracking Numbers
Tracking numbers may not appear because fulfillment status, carrier integration, shipment record, or notification template is incomplete. Checks to make Compare shipment records, carrier response, order status, and customer notification separately. Use a controlled test shipment, check add-on logs, and confirm whether tracking is stored on the shipment...
Why Does CS-Cart Show an Order as Paid but Keep It in an Unpaid Status?
A payment provider can report a successful charge while the store order remains unpaid if the callback was delayed, rejected, mapped to the wrong order, or processed under an unexpected payment status. Repeatedly charging the customer is not a safe troubleshooting step. What to check Compare the provider transaction reference with the CS-Cart order and...
Why Does CS-Cart Show Different Shipping Options for Similar Orders?
Two orders that look similar may receive different shipping options because of product dimensions, warehouse assignment, destination rules, customer group, vendor configuration, or carrier service availability. A hidden product setting can affect the package calculation. What to check Compare the exact cart contents, quantities, shipping address,...